Frequently asked questions

Choose the service you would like and email me at melanieprsvp@gmail.com, stating which service you'd like and your timezone, so that I can give you my availability in your local time for the next few weeks. I don't use a calendar, so availability is always arranged by email.

I only use Zoom to hold the sessions. You can choose to have the cameras turned on (video call) or, if you'd prefer, the cameras turned off (audio call) — the audio session is cheaper.

No. The price is the same for both counselling and coaching — I charge per hour of my time.

Payment is in British Pounds via PayPal. PayPal automatically converts your currency upon payment — you can use an online currency converter to see the pricing in your local currency.

Counselling holds space for you to talk about and process what's happened — to be heard and understood, without judgement. Coaching doesn't talk about the past; instead we look to the future and how to get there. Counselling allows insights to drop, and coaching is a method of making those insights a living reality.

I specialise in helping people heal from childhood trauma as well as processing traumatising events that have happened in adult life — especially if the trauma has been a result of having personality-disordered people in your life. Whether it was your ex, a friend, someone at work or a family member.

Yes. Everything shared is confidential, including what's written in emails, what is spoken of in the sessions and any audio content created. Confidentiality works both ways in our work together — I ask that you share nothing online. By purchasing sessions you are agreeing to this confidentiality agreement.

My working days are Monday to Saturday, 8am – 7pm GMT (UK time).

A 25-minute audio file made from the notes I take in the session, which include the insights made and the important things that came up. I record it and send it to you a few days after the session.

If you're not looking for coaching or counselling and just want my opinion on something, you can email me about your current situation (no more than 9 pages) and I create an audio file with my response, around 40 minutes long. If you have a question afterwards, I can email back a response (one time only). You receive the audio file within 72 hours of payment. Note that this is not counselling or coaching; I am offering my perspective on your situation.

I work privately, which means I don't work with health insurance companies.

No. Some people don't want to talk about the past, as it would re-traumatise them. In coaching we don't talk about the past; we look to the future and how to get there.